Swift & Co TERMS & CONDITIONS

Privacy Policy

Your privacy is important. You can be assured that we will not use your information other than to communicate with you. The information below explains what data we collect and how we use it.

Any information you provide in the process of ordering your goods will be securely stored 

We only use this information to process your account and we will only disclose your delivery details to our third party service providers for the purposes of processing your order.
We may also use your details to keep you up to date with our new products and offers.

Security

Your online security is vital. We work extremely hard to protect the information you provide for this reason your information goes via an advanced secure server which encrypts all the information and credit card numbers you input before it is sent to us.
Our service complies with the standards, procedures and requirements laid down by the UK Data Protection Acts 1984 and 1998.

Comments or queries

Please use our Contact Us page if you have any issues regarding questions or queries you may have.

The Swift & Co Promise

Swift & Co company philosophy is to design and manufacture innovative high quality footwear that offers outstanding value for money. We also have desire to establish outstanding customer service and care as part of our offer, providing our customers with total confidence when purchasing Swift & Co products.

These terms and conditions apply to the use of our Swift & Co website, when placing an order you are deemed to agree to, and accept these conditions.

Our contract with our customers is as follows:

Submitting an order using our website will activate the following procedure:

• We carry out a pre-authorisation check should you decide to pay by credit/debit card on submission of your order to ensure that funds are available. You will be charged upon placing your order and the items will then be despatched to your preferred delivery address.

 • We send an automated acknowledgement by email of your order. 
• The formation of the contract between Swift & Co and you will take place only when we despatch the goods to you. 
• We try to ensure we have stocks of every colour and size but occasionally we may not have a specific product size or colour. All orders are subject to acceptance and product availability. 
• If for reasons outside our control we are unable to fulfil your order in the timeframe, we will attempt to contact you to discuss alternative options within three working days. 

To avoid any fraudulent activity surrounding your order you must guarantee that any information provided on your order is accurate and that all credit/debit card/ details provided through the Swift & Co website are in your own name. 

General terms and conditions

Guarantee

Our guarantee is simple, return or exchange within 14 days of purchase within the UK  for overseas customers to it is 17 days to invoke our replacement or refund option.

We do not accept the cost of returning goods for orders despatched inside or outside of the UK.

Cancelling an order

For cancellations please contact us by telephone on +44 1282 451463 (charged at your standard network rate)) or by e-mailing us at cancellations@swiftshoes.co.uk. For standard products you can cancel your order at any time prior to dispatch. To cancel any standard product order we will need your name, address and postcode and the product ordered. 

You may cancel your order as per the Distance Selling Regulations provided you advise us in writing or by e-mail to cancellations@swiftshoes.co.uk within 14 days from receipt of your goods.

Colour reproduction

Due to the limitations of the technology (illuminated screen or printed page) colour accuracy is impossible. This means that colours may differ from what you see on screen.  If you would like to receive a sample swatch of the material colour before ordering, then please contact our service department on +44 1282 451463.  Should you not be satisfied with the colour of the product you have ordered?  

Payment

We accept the following credit/debit cards: Visa, MasterCard and Visa Debit cards for online orders.  If the issuer of your payment card/account refuses to authorise payment to us we do not accept responsibility for any delays of none supply.

Postage and packing costs

Post and package costs are as follows:

UK

    Standard delivery 2-3 days: Free

    Next day delivery: £9.95

USA

    Standard delivery 5-7 days: Free

    Next day delivery: £19.95

Rest of the world

    Standard delivery 5-7 days: £3 per item

Prices

Great care is taken to ensure that prices listed on www.swiftshoes.co.uk  are correct at the time the information is placed, however, we reserve the right to change the price and specification at any time.  All prices include VAT at the current UK rate.  Import duties may apply to orders delivered to addresses outside the UK. Payment for these is the responsibility of the person ordering.